Sports / Mobile
These terms set out what tk11 expects from you and what you can expect from us — covering account creation, wallet activity, game access and how disputes are handled. Access to this platform depends on your local law and eligible regions; read these terms fully before opening or continuing to use your account.
By creating an account or continuing a session on tk11, you accept the full terms on this page. These terms form the complete agreement between you and us for all activity on the platform — slots, live casino tables, sportsbook markets and any wallet transaction you initiate. If any single clause is found unenforceable, the remaining terms stay in effect without change. We update these terms when the platform changes meaningfully — for example when a payment method is added, removed or modified, or when account verification steps are adjusted. When we update the terms, we note the revision at the top of this page. Your continued use after a posted revision means you accept the updated version. If you disagree with a change, the right action is to stop using the account and contact our support team. Eligibility to use tk11 is subject to your local law and the regions we actively support. We do not represent that access is lawful in every jurisdiction. It is your responsibility to check whether using this platform is permitted where you are located. Wallet activity — including deposits via Rocket, Upay or Bank Transfer and any associated withdrawals — follows the payment terms in the transactions section below.
These terms apply specifically to your use of tk11 — the account you hold, the transactions you make and the content you access through the platform. Some areas fall outside this policy; understanding the boundary helps you know where to direct questions.
Your login credentials, account wallet balance and transaction history are all governed by these terms. You are responsible for keeping your account details confidential. Access rights apply only to the registered account holder and depend on regional eligibility.
Deposits and withdrawals through Rocket, Upay or Bank Transfer fall within this policy. Transaction limits, verification requirements and wallet rules shown in your account settings are part of these terms. We do not control the processing times of your payment provider.
Game content supplied by studios such as Spadegaming, Joker, Habanero and CQ9 is available through the lobby. These terms cover your access to that content, but do not govern the game rules themselves — those are set by each studio and shown inside the game.
External payment processors, studio software providers and any linked third-party sites operate under their own terms. We are not responsible for third-party policies, outages or decisions. Any dispute with a third party must be taken up directly with that party.
These terms are not one-directional. You have concrete steps available to you at any point — to review your records, correct information we hold, ask questions about how your account is managed, or request help with a transaction. Knowing these paths makes it easier to act when you need to. Your account dashboard shows a full transaction log for all wallet activity, including deposits via Rocket or Upay and any Bank Transfer records. If you spot an entry that does not match your own records, raise it through the support route within the account area before disputing it externally. For personal account details — name, contact information, linked wallet number — corrections can be requested by contacting support with the relevant documentation. We will confirm receipt and act on verified requests. If you want to understand why a specific term applies to your account, or how a rule affects a transaction you made, our support team can walk you through the relevant clause.
Open the transaction history tab in your account wallet to see a full log of deposits, withdrawals and any adjustments. Records are stored per account session and accessible while your account is active.
If your registered name, mobile number or linked wallet reference is incorrect, contact support with proof of the correct detail. We verify the request before making any change to the account record.
If a clause in these terms is unclear or you believe a rule has been applied incorrectly to your account, submit your question through the support channel. Reference the specific section so we can respond with the right context.
For account suspensions, access issues or wallet holds, contact support directly. Provide your registered account identifier and a brief description so the team can locate your account record and respond with the right steps.
If these terms raise a question you cannot resolve by reading them, or if you want to raise a concern about how a rule was applied, the routes below are how to reach us. Use the channel that matches your query type — account-level issues go through the account support route, general term queries through the contact form.
Log into your account and use the support option within the account area to submit a terms-related query. This route is linked to your account record, which speeds up the review.
The live chat option on the platform connects you with a support agent who can answer questions about specific clauses, wallet rules or account actions that relate to these terms.
For written queries or requests that require documentation — such as a personal detail correction or a formal term question — use the contact form. Include your account identifier and the relevant section of these terms.
These terms are backed by consistent practices in how we manage account data, cookies, transaction records and access controls. Understanding our approach helps you make informed decisions about your account.
Information — registration details, wallet transaction records and session activity — is held only as long as needed for account operation and to meet any applicable obligations. You can request a summary of what we hold by contacting support.
We use cookies to maintain your login session and remember account preferences. You can adjust cookie settings in your browser. Disabling cookies may affect how account features function on your device.
Your account password and linked wallet details should not be shared. If you suspect unauthorised access to your account, contact support immediately through the account help route so we can review the session log and act on your report.
To request a change to your account record or to ask how these terms apply to a specific situation, contact support in writing via the contact form. We confirm receipt and respond based on the account record we hold for you.
The questions below cover what real account holders ask when reading through these terms. If your question is not answered here, use the support routes listed in the contact section above.
Yes. Any deposit or withdrawal you make via Rocket, Upay or Bank Transfer is covered by the transaction section of these terms. Limits and verification steps shown in your account wallet also form part of this agreement.
We post the updated terms on this page and note the revision date. If you continue using your account after the update, you accept the new version. If you disagree, stop using the account and contact support to discuss your options.
Access depends on your local law and whether Bangladesh is within the regions we support at the time. We do not confirm that access is legally permitted in every area. Check your local rules before opening or continuing to use an account.
Contact support through the account help route or contact form. Provide your account identifier and the correct detail with any supporting proof. We verify the information before updating your record and confirm when the change is made.
Raise it through the live chat or contact form. Reference the specific section of these terms you believe was misapplied and include your account identifier. The support team will review the relevant account record and respond with the applicable clause.
No. Game rules for content from studios like Spadegaming, Joker, Habanero and CQ9 are set by each studio and displayed inside the game. These terms cover your access to that content through tk11, not the game mechanics themselves.