Sports / Mobile
tk11 sets out these legal terms so you know exactly what governs your account, what obligations we hold, and what rights you can exercise. Access to our platform depends on your local law and eligible region.
Our legal terms govern the relationship between you and tk11 when you create and use an account on this platform. Whether you access via mobile browser or desktop, and whether your wallet activity involves Rocket, Upay or Bank Transfer, these terms apply to every interaction tied to your registered account. Access and eligibility are not uniform — they depend on the laws applicable in your jurisdiction and on whether your region falls within our eligible service areas. We do not make blanket claims about legal standing across all territories; instead, we ask you to verify your own eligibility before opening or continuing to use an account. These terms cover how we handle account data, what behaviour is permitted on the platform, how disputes are raised, and how policy changes are communicated. Where local law conflicts with any term stated here, we recognise that local law governs for users in that territory. If you have questions about whether these terms apply to you specifically, our support team is the right place to ask before you proceed. We update these terms when our obligations or services change, and we publish the revised version on this page.
Transactions via Rocket fall within our standard wallet policy. Any limits or conditions shown in your account at the time of the transaction apply.
Upay activity is logged in your account transaction record. You can review every entry directly from the wallet section of your account page.
Bank Transfer deposits and withdrawals follow the verification steps shown in your account. Policy terms apply from the moment a transfer is initiated.
Not every interaction with tk11 sits under the same policy layer. Understanding where this legal framework starts and stops helps you know what protections apply to your account and what falls outside our direct responsibility.
Login, registration, account settings and session activity are fully within scope. These are governed directly by our terms and any eligibility rules tied to your region.
Deposits and withdrawals through our configured payment channels — including Rocket and Bank Transfer — are covered. Third-party processing steps outside our platform are not.
Game content from studios available in the lobby, promotional notices published on-site and account communications we send are within scope of these terms.
Links, payment processors and external platforms you reach from our site are outside our legal scope. Their own terms govern that relationship, and we make no claim over them.
These terms are not only obligations — they also outline what you can actively do regarding your own account data and history. Your account page holds the transaction log for every deposit and withdrawal, including entries tied to Rocket, Upay and Bank Transfer. If any detail in your account record looks incorrect, you can raise a correction request through our support route. We don't lock account records from your view; the history is accessible from the signed-in account area at any time. If you want to know what data we hold about you, you can ask via the contact routes listed on this page. For account-security concerns — such as an unrecognised login or a transaction you did not initiate — reach our support team directly rather than waiting. All requests are handled through the channels we publish here.
Open the transaction history in your signed-in account to see every logged entry. No request is needed to view your own history.
If your registered name, contact detail or wallet reference is wrong, submit a correction request through our support channel with the relevant proof.
Use the published contact routes below to ask any question about how these terms apply to your account or region.
For security concerns or disputed entries, contact support directly. Describe the specific session or transaction so we can locate the record quickly.
If you have a question about these legal terms, your account rights or a specific policy situation, use the routes we publish below. We do not invent contact channels or response windows — what is listed here is what is visible on the site.
Open the chat widget from any page on the site while signed in. Describe your policy or account question clearly so the agent can locate your record.
Send a written policy question to the support email address shown in your account's help section. Include your registered account identifier in the message.
Browse published answers in the help section accessible from the account menu. Policy-related articles cover common questions about rights, data and account corrections.
We handle account data, session records and policy communications with a consistent internal process. Changes to these terms are published on this page before they take effect, not sent only by email.
Account data — including wallet activity, session logs and contact details — is held in our system and accessible to you from the signed-in account area. We do not share it with unrelated third parties.
We use cookies to keep your session active and to record site behaviour relevant to your account. You can review cookie settings through your browser's built-in controls at any time.
Login security relies on the credentials you set at registration. If you suspect unauthorised access, use the password-reset path in the login screen immediately and then contact support.
To request a change to how we hold or use your account data, contact us via the email route in your account help section. State your account identifier and the specific change you are requesting.
Real questions about this policy, answered clearly. If your question is not covered here, use the support routes above.
Access and legal scope depend on your local law and whether Bangladesh falls within our eligible regions at the time you use the account. Check the eligibility notice in your account area or ask support before proceeding.
Your full transaction history is in the signed-in account page. Every Rocket, Upay and Bank Transfer entry is logged there. You do not need to submit a request — it is visible directly from your wallet section.
Contact support via live chat or the email route shown in your account help section. Include your account identifier and the specific detail that needs correcting, along with any supporting proof we may need to verify the change.
We retain certain records as required by our internal policy and any applicable obligations. You can ask about specific data held on your account by contacting us via the email support route listed on this page.
We publish updates directly on this page. We do not rely solely on email to notify you of changes. Check this page when you want to confirm the current version of our terms — the date of last revision is shown at the top of the document.
Where local law applies to your use of the account, that law governs over any conflicting term on this page. We recognise jurisdiction-specific obligations. If you are uncertain how local law affects your account, seek independent legal advice.