tk11 Privacy Policy: How We Handle Your Account Data
tk11 collects and uses your personal data only to operate your account, process transactions through Rocket, Upay and Bank Transfer, and keep your information secure. This policy explains what we collect, why we collect it, and the choices available to you — access depends on your local law and eligible regions.
Account data handled with care
Rocket, Upay, Bank Transfer context
Your rights explained clearly
Applies to Bangladesh-eligible accounts
POLICY POSTURE
What Data We Collect and Why
When you open an account with us, we collect the details you provide during registration — name, contact information and, where applicable, identity verification data needed to process transactions. When you use payment methods such as Rocket, Upay or Bank Transfer, the transaction reference, amount and wallet identifier are recorded against your account for reconciliation and dispute resolution purposes. We also collect technical data — device type, browser session and IP address — to detect unusual activity and protect your account from unauthorised access. We do not share your personal data with third parties for marketing purposes. Data shared with payment processors is limited to what those services need to complete your transaction; we do not control how those processors handle their own records, so we recommend reviewing their published terms. We retain account data for the period required by the operating terms governing eligible regions. Where your local law requires shorter or longer retention, that requirement takes precedence. If you want to understand how long your specific records are held, contact our support team through the channels listed on the site.
Rocket wallet reference
Upay transaction record
Bank Transfer reconciliation
Device session data
Identity verification record
POLICY SCOPE
Where This Policy Applies
This policy covers the data we hold and process directly. It does not extend to third-party services linked from our platform, and it does not override legal obligations in your local jurisdiction. Review the four areas below to understand exactly what falls inside and outside our responsibility.
Account Access
All data collected when you create or use your account — login credentials, session history and wallet activity — falls inside this policy. We control how that data is stored and who can view it within our platform.
Transactions
Payment references linked to Rocket, Upay or Bank Transfer are recorded in your account ledger and covered by this policy. The payment processor handling the transfer operates under its own separate data terms, which are outside our control.
Site Content
Game activity logs and session data generated while you browse the lobby or play titles are covered by this policy. We use that data for account integrity and to display your history in the account area — not for external profiling.
Third-Party Services
Links to external sites, game studios like Spadegaming, Joker, Habanero and CQ9, and any off-platform tools are outside the scope of this policy. Those parties set their own data practices; we have no visibility into or control over them.
YOUR ACCOUNT CHOICES
Practical Actions Available Under This Policy
You have real, actionable options when it comes to your personal data held by us. The starting point is your account area: open the account settings page after logging in to review the profile details currently on record. If any information is incorrect — a phone number, email address or payment detail linked to your Rocket or Upay wallet — you can update it directly from the account fields shown there. For records you cannot edit yourself, such as historical transaction logs or identity verification files, raise a request through our support channel and the team will confirm what is held and how to correct it. Availability of specific data actions depends on your local law and eligible regions; we will tell you if a particular request falls outside what we can action under the governing terms. We do not charge for reasonable data requests, and we aim to acknowledge each one through the same channel you used to send it.
Review Your Records
Log in, open account settings and check the profile fields currently stored against your account. Transaction history is also visible there, showing each Rocket, Upay or Bank Transfer reference we have recorded.
Correct Account Details
Update contact information and payment wallet details directly from your account settings page. Fields that are locked for security reasons require a support request to change — follow the form shown in the account area.
Raise a Data Question
If you want to know exactly what personal data we hold, contact support through the published channel. We will confirm the categories of data on record and the retention period applicable to your account under eligible region terms.
Request Support
For any data matter not resolvable through the account settings page, reach out via the support route published on the site. Include your registered contact detail so the team can locate your account record promptly.
CONTACT PATHS
How to Reach Us About This Policy
Three contact routes are published on the site for policy and account data questions. Use the one that fits your situation — all of them feed into the same account support team.
Live Chat
Open the chat widget visible on the site to raise a data question in real time. Have your registered account email or wallet reference ready so the team can locate your record without delay.
Email Support
Send a written request to the support email address published in the site footer. Email is the recommended route for data correction requests, as it creates a written record of your query and our response.
Account Help Page
The account help section contains a structured contact form specifically for account and data matters. Fill in the fields shown there — including your payment method context (Rocket, Upay or Bank Transfer) if the query relates to a transaction record.
DATA HANDLING DETAIL
How We Manage Data Day to Day
Our approach to data handling covers four areas: what cookies we use, how account security works, how long records are kept, and who to contact when you need a change made. Each area below describes the practice we follow.
Cookies and Session Data
We use session cookies to keep you logged in during a visit and to remember your account preferences. We do not use cookies to build profiles for sale to third parties. You can clear cookies through your browser settings at any time, though doing so will end your active session.
Account Security
Your login credentials are stored in hashed form; we never hold a readable copy of your password. If you notice account activity you did not initiate, contact support immediately through the published live chat or email route so the team can lock the account pending review.
Data Retention
Account records — including transaction references for Rocket, Upay and Bank Transfer payments — are kept for the period set out in the operating terms applicable to your eligible region. After that period, records are removed or anonymised unless local law requires otherwise.
Requesting Changes
To request a correction, deletion or export of your data, use the email support route or the account help form. State clearly what you are requesting and include the email or wallet reference registered to your account so we can match the request to the correct record.
POLICY QUESTIONS
Frequently Asked Questions About Our Privacy Policy
These are the questions we receive most often about how we handle account data. If your question is not covered here, reach out through the support routes listed above.
What personal data does tk11 collect when I open an account?
We collect the registration details you provide — name, contact information and wallet identifiers such as your Rocket or Upay number. We also record device and session data automatically to protect your account. Identity verification data may be collected where required by eligible region terms.
Does tk11 share my data with third parties?
We share data only with payment processors (for transaction completion) and where legally required. We do not sell or pass your data to third-party marketers. Game studios like Spadegaming, Joker, Habanero and CQ9 supply game content only and do not receive your personal account data from us.
How do I correct wrong information on my account?
Log in and open account settings to update contact details or payment wallet information. For fields that are locked, submit a request through the email support route or the account help form — include your registered contact detail so the team can locate your record quickly.
How long does tk11 keep my account data?
Retention periods are set by the operating terms covering your eligible region. Transaction records for Rocket, Upay and Bank Transfer payments are kept for that full period. After retention ends, records are removed or anonymised. Contact support to ask about the specific period applicable to your account.
Can I request that my account data be deleted?
You can request deletion through the email support route or account help form. Whether we can fully delete your data depends on your local law and the eligible region terms; we will tell you clearly what is and is not possible when we respond to your request.
Does this privacy policy apply if I access tk11 from Bangladesh?
This policy applies to all accounts created through tk11. Access and the specific data obligations that apply to your account depend on your local law and eligible regions. If you are unsure whether your use is covered, review the terms page or contact support before proceeding.
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